COMPLAINTS AND SERVICE
If you have purchased any product from our offer, and if you have a problem with it our service department is here to help you. You can contact our customer service every day from 09h to 20h and Saturday from 08h to 15.00h,
at the following phone number +381 11 2440338.
Agera ltd guarantees the quality of our products. All products are original brands and conform to the specifications listed on the website.
In order to avoid misunderstandings, during the delivery, it is the seller and the buyer duty to review the product and to indicate possible mechanical damage.
The buyer loses the right of warranty if the product has been repaired by unauthorized persons.
TO OBTAIN THE RIGHT TO CLAIM IT IS NECESSARY TO:
- Defect of the product you can report to the customer service at the phone number
+381 11 2440338 which will refer you to the further procedure.
- Complaint item must be delivered in original packaging with all the components / documentation.
- You need to submit for review a invoice as proof of purchase.
- You need to write a concise description of the defect.
- All information about the status of a product that is on service the customer only receives from customer service.