Frequently Asked Questions
What is AGERA’s satisfaction guarantee?
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely.
What currency is the price in?
Price listed on our website are in EUR or US dollars.
Which countries does Agera on-line shop ship to?
Currently serving more than 50 countries all charges are listed on the website. For orders above 150EUR we have provided free shipping world wide.
When will I receive my order?
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 Confirm payment 0-3 business days
Step 2 Process order 1-3 business days
Step 3 Package order 1-2 business days
Step 4 Shipping International warehouse Airmail 9-14 business days
Total International Airmail 11-22 business days
How are customs and taxes issues handled?
Customs and import duties including any taxes, tariffs or item seized, are the sole responsibility of the customer. Items shipped from our warehouse and other international warehouses are not subject to export taxes.
HOT TO TRACE MY PACKAGE STATUS INFORMATION?
You are encouraged to use the specific tracking link below to trace your package status before contacting our service department.
How do I contact Agera on-line shop?
For any questions you can contact our service department at:
Phone Number: +381 (0) 11 2440338 (every day from 09:00 to 20:00 and Saturdays from 08:00 to 15:00 h)
Central European Time (CET+1)